Reference

How m21play Handles Your Personal Information

We know you want to understand exactly what happens with your data when you open an account and use our platform, including when you deposit via DANA, OVO or GoPay.

Account data protectedDANA, OVO, GoPay payment data securedYour rights, clearly statedRetention periods disclosedContact path for data requests

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, you can reach our team through any of the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe, and we will confirm receipt so you know your message was received.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply layered protections across every part of the platform where your information sits — from the moment you enter your details at registration through to the point your account closes. Our approach covers four distinct areas that affect you directly.

Account Security

Access to your account requires OTP verification sent to your registered mobile number. Any login from an unrecognised device triggers an additional confirmation step before the session is opened.

Payment Data Handling

DANA, OVO and GoPay transaction references are stored only as long as needed for account reconciliation and dispute resolution. We do not share these references with third-party advertisers.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to understand how sections of the platform are used. You can clear or block cookies through your browser settings without losing your account.

Retention and Deletion

We hold your account data for as long as your account is active and for a defined period after closure as required by our operational obligations. After that period, personal identifiers are removed from active databases.

What We Collect and Why It Matters to You

m21play Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with m21play, we collect the information you supply directly — your name, email address, date of birth, and the mobile number linked to your account. When you deposit or withdraw through DANA, OVO, or GoPay, we also record transaction identifiers so we can

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verify your wallet and match the transfer to your account. We collect device data such as your browser type, IP address, and session timestamps to detect unusual access patterns and protect your account from unauthorised logins. We do not store your e-wallet PIN or full payment
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credentials on our servers; those remain within your wallet provider's infrastructure. Cookies and similar tracking tools help us remember your lobby preferences — which tables you opened last, for example — and measure how our pages perform. You can manage cookie settings in your browser at
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any time. Availability of our services depends on local law and eligible regions. Players in Tangerang and elsewhere in Indonesia access the platform where local law permits, and we apply the same data-handling standards regardless of where you connect from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Rights — Common Questions

These are the questions we hear most often from account holders about their personal data, how it is used, and what steps they can take to manage or remove it. If your question is not covered here, reach out through live chat or the Account Help Centre.

We collect your name, email, mobile number and date of birth at registration. When you transact via DANA, OVO or GoPay, we also record the transaction reference to match the payment to your account.

Yes. Log in, go to Account Settings and select 'Privacy and Data', or send a request through live chat. We will compile your data and deliver it to your registered email address.

Submit a deletion request via Account Settings or email support with your account name. We will process it once any outstanding balance or open transaction on your account is resolved.

We share data only with service providers who help us operate the platform — payment processors for DANA, OVO, GoPay transactions and security tools. We do not sell your data to advertisers.

We retain your data for a defined period after account closure to meet our operational obligations. Once that period ends, personal identifiers are removed from our active systems.

Contact us immediately through live chat or email. We will review the session logs on your account, flag the incident for our security team, and guide you through securing your login credentials.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How m21play Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Account Security

Payment Data Handling

Cookie and Tracking Practices

Retention and Deletion

Your Privacy Rights — Common Questions

01 What personal data does m21play collect when I open an account?

02 Can I request a copy of all the data m21play holds on me?

03 How do I ask m21play to delete my personal information?

04 Does m21play share my data with third parties?

05 How long does m21play keep my account data after I close my account?

06 What should I do if I think my account data has been accessed without my permission?

Privacy Policy

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