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What You Agree To When You Use m21play

Before you open an account or deposit via DANA, OVO, or GoPay, these terms set out how the platform operates, what we expect from you, and what you can expect from us.

Account TermsPrivacy & DataPayment ConditionsRegional EligibilityPolicy Contact
m21play What You Agree To When You Use m21play
POLICY CONTACT

Reach Us on Legal or Account Policy Questions

If a term on this page is unclear, or if you need to raise a concern about your account, our privacy data, or a transaction dispute, we have three channels available. Response times vary by channel and by the complexity of the query — document-related requests typically take longer than general account questions. Players in Tangerang and elsewhere in Indonesia can reach us through any of the paths below.

Team online

Live Chat

Open the chat widget from any page on m21play. Suitable for account access questions, wallet verification queries, and general policy clarifications during staffed hours.

Email Support

Send detailed legal or data-related requests to our support address. Include your registered account ID and the specific policy section or transaction reference you are querying.

Help Centre

Our on-site help section covers common account, payment, and policy questions. Useful for straightforward wallet matching or document submission steps before escalating to live support.

DATA AND SECURITY

How We Handle Your Data and Account Security

We collect account data for identity verification, fraud prevention, and to process your deposits and withdrawals through DANA, OVO, and GoPay accurately. We do not sell personal data to third parties. Your data is retained for as long as your account is active and for the period required by applicable law after closure. You can request a copy of the data we hold, ask us to correct inaccuracies, or request account deletion by contacting support with your account ID.

Data Retention

We keep account and transaction records for the period required by applicable law. After account closure, data is held only as long as legally necessary, then securely deleted.

Cookie Policy

We use session and analytics cookies to keep your account login stable and to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered contact. We recommend keeping your registered phone number current so that access recovery works without delays.

Data Requests

To access, correct, or delete your data, contact support with your account ID and a clear description of your request. We will confirm receipt and respond within the timeframe required.

Common Questions About Our Legal Terms

These are the questions we receive most often about account terms, data rights, and policy conditions on m21play. If your question is not covered here, reach our support team through live chat or email with your account ID ready.

They apply to anyone who opens an account on m21play, regardless of which device or payment method they use. Access and eligibility depend on local law and the region where you reside.

Yes. Contact our support team via email with your account ID and a written data access request. We will confirm receipt and provide the information within the timeframe local law requires.

We require wallet matching — same DANA, OVO, or GoPay account used for deposits and withdrawals — to confirm ownership and prevent unauthorised fund transfers from your account.

We publish the updated version on this page with a change date. Continuing to use the platform after that date means you accept the revised terms. If you disagree, close your account before continued use.

Contact support through live chat or email with your registered account ID and a clear request to close or delete. We will verify your identity before processing either request.

Raise a dispute through our email support channel. Include your account ID, the transaction reference, and a description of the issue. Document-based disputes take longer to resolve than general queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.